Contact Us

Address

Trade and Industry Tower, 3 Concorde Road, Kowloon City, Hong Kong

Location map

24 - Hour General Enquiry Hotline

Tel No.: 2392 2922

Email: enquiry@tid.gov.hk

General Enquiry Numbers of Services Provided

Service Hours:

(I) Mon – Fri: 8:45 – 12:30, 13:30 – 17:45

(II) Mon – Fri: 8:45 – 12:30, 13:30 – 18:00

Textiles Trader Registration

Service Location Service Hours Tel No. Fax No.
General Enquiries 13/F Integrated Customer Service Centre (I) 2398 5512* 2394 6485

SME Support Services

Service Location Service Hours Tel No.
Funding Schemes
  • General Enquiries
 15/F (I) 2398 5125*
  • SME Loan Guarantee Scheme
 15/F (I) 2398 5129*
  • Trade and Industrial Organisation Support Fund
 15/F (I) 2398 5128*
  • Special Loan Guarantee Scheme
 15/F (I) 2398 5132*
  • SME Export Marketing Fund
 13/F (I) 2398 5127*
  • Fax No.
     2396 5067
Support and Consultation Centre for SMEs (SUCCESS) 13/F (I) 2398 5133*
  • Fax No.
     2737 2377

Mainland and Hong Kong Closer Economic Partnership Arrangement (CEPA)

Service Location Service Hours Tel No.
General Enquiries 16/F   (II) 2398 5667*#
Application for Certificate of Hong Kong Service Supplier (HKSS) and Certificate of Hong Kong Investor (HKI) 16/F Customer Service Centre (I) 3403 6428*#
Application for Certificate of Hong Kong Origin - CEPA 13/F Integrated Customer Service Centre (I) 3403 6432*#
2398 5531*#
#
Please proceed to Integrated Customer Service Centre on 13/F for relevant services and receipt / dispatch of documents and applications.

Electronic Services

Service Tel No. Fax No. Email Address
Brio Electronic Commerce Ltd.
  • Customer Service
 2111 1611 2111 1600 helpdesk@brio.com.hk
  • Electronic Service Registration
 2111 1288 2111 1289 sales.brio@brio.com.hk
  • Service Centre
 3755 9822    
Ge-TS Services
  • User Registration/Customer Service
 8201 0082 / 8107 8686 3016 9317 csvmail@ge-ts.com.hk
  • Electronic Service Registration
 8123 8122    
Tradelink Services
  • Customer Service
 2917 8888 2506 0388 custserv@tradelink.com.hk
  • Electronic Service Registration
 2599 1700 2599 1720 mktsales@tradelink.com.hk
  • Service Centre
 2399 0430    

Factory Registration and CO Services

Service Location Service Hours Tel No. Fax No.
Certificate of Hong Kong Origin (CHKO)/ Certificate of Origin – Processing (COP)/ CO(Georgia)/ CO(Form AHK) 13/F Integrated Customer Service Centre (I) 2398 5545*# 2787 6048
CO(CEPA)/CO(NZ) 13/F Integrated Customer Service Centre (I) 3403 6432*# 2787 6048
Factory Registration (FR) 13/F Integrated Customer Service Centre (I) 2398 5531*# 2787 6048
Local Subcontracting Arrangement (LSA) 13/F Integrated Customer Service Centre (I) 2398 5531*# 2787 6048
Outward Processing Arrangement (OPA) 13/F Integrated Customer Service Centre (I) 2398 5531*# 2787 6048
#
Please proceed to Integrated Customer Service Centre on 13/F for relevant services and receipt / dispatch of documents and applications.

Non-Textiles Licensing and Other Services

Service Location Service Hours Tel No. Fax No.
Non-Textiles Import & Export Licensing
  • Strategic Commodities
 Classification 13/F and 16/F^ Integrated Customer Service Centre and Room 1619 (I) 2398 5587* 2396 3070
Licensing 13/F and 16/F^ Integrated Customer Service Centre and Room 1619 (I) 2398 5575* 2396 3070
Technical Help Desk (E-services) 13/F and 16/F^ Integrated Customer Service Centre and Room 1619 (I) 2398 5659*  
  • Rice
 13/F Integrated Customer Service Centre (I) 2398 5570* 3525 0987
  • Rough Diamonds
 16/F Room 1604 (I) 2398 5557* -
  • Ozone Depleting Substances
 16/F Room 1604 (I) 2398 5560* -
Import & Export Manifests 16/F Room 1604 (I) 2398 5565* 2398 3747
Transhipment Cargo Exemption Scheme 16/F Room 1604 (I) 2398 5565* -
Dissemination of Information of Trade-Related United Nations Sanctions 16/F Room 1604 (I) 2398 5565* -
Registration as Local Importers of Mainland Cereals and Grain Flour		 13/F Integrated Customer Service Centre (I) 2398 5733* 2309 7744
Registration as Hong Kong Registered Wine Exporters		 13/F Integrated Customer Service Centre (I) 3403 6426* 2309 7744
Powdered Formula Licensing		 13/F Integrated Customer Service Centre (I) 3403 6220* 3525 1176
^
The counter in Room 1619 on 16/F of the Tower will remain open for services by appointment only.

Commercial Relations

Service Location Service Hours Tel No. Fax No.
Overseas Tariffs and Import Regulations
  • Americas
 18/F (II) 2398 5405* 3902 3149
  • Europe
 14/F (II) 2398 5354* 2789 9761
  • The Chinese Mainland
 16/F (II) 2398 5676* 2398 9973
  • Asia (except the Mainland), Africa, and Oceania
 18/F (II) 2398 5594* 2787 7799
Matters on World Trade Organization (WTO) 18/F (II) 2398 5399*  
Matters on Asia Pacific Economic Cooperation (APEC) 18/F (II) 2398 5449*  
Matters on Pacific Economic Cooperation Council (PECC) 18/F (II) 2398 5449*  

Other General Services

Service Location Service Hours Tel No.
Main Exchange 18/F   (I) 2398 5333*
Shroff and Form Sales Counter 13/F Room 1309 (I) 2398 5325*

Other TID Thematic Websites

Website Address Email Address
Support and Consultation Centre for SMEs (SUCCESS) https://www.success.tid.gov.hk success@tid.gov.hk
Funding Schemes https://www.smefund.tid.gov.hk  
Strategic Commodities Control System https://www.stc.tid.gov.hk stc@tid.gov.hk
The Chemical Weapons (Convention) Ordinance Website https://www.cwc.tid.gov.hk stc@tid.gov.hk
*
Telephone conversations shall be recorded to ensure service quality. The recorded conversations will be kept for 90 days. Members of the public may request for conversations relevant to them recorded in 90 days on a CD, at a charge of $57 per CD.

2025-10-28
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