Hong Kong Awards for Industries:
Customer Service Grand Award

Standard Chartered Bank (HK) Limited – Retail Banking

Hong Kong Awards for Industries:
Customer Service Award

Hong Kong Aviation Ground Services Limited

K11 Concepts Limited – K11 Management Office

PCCW – HKT Limited – Customer Service Center

The Hongkong and Shanghai Banking Corporation Limited – Commercial Banking

UDomain Web Hosting Company Limited

Hong Kong Awards for Industries:
Customer Service Certificate of Merit

City Super Limited – LOG-ON

Hong Kong Telecommunications (HKT) Limited – HKT

Ngong Ping 360

Quality HealthCare Medical Services Limited

YHY International Investment Incorporation Limited – God’s Rainbow