24-hour hotline : 23 922 922
e-mail address : enquiry@tid.gov.hk
Ref. : TID GR/1-90/4 Pt.2
2 April 2024
Dear Sirs/Madams,
Notice to Exporters :
Series 1 (USA) No. 1/2024
Series 2 (EU) No. 1/2024
Series 3 (Countries other than USA & EU) No. 1/2024
Certificate of Origin Circular No. 1/2024
Certificate of Preference Circular No. 1/2024
Strategic Trade Controls Circular No. 3/2024
Commercial Information Circular No. 253/2024
Hong Kong Registered Wine Exporters Registration Circular No. 1/2024
Mainland Cereals and Grain Flour Registration Circular No. 1/2024
Notice to Service Suppliers No. 1/2024
Notice to Investors No. 1/2024
Powdered Formula Licensing Circular No. 1/2024
Rice Control Circular No. 2/2024
Rough Diamond Trader Registration Circular No. 1/2024
Textiles Trader Registration Circular No. 1/2024
Transhipment Cargo Exemption Scheme (TCES) Circular No. 1/2024
Import & Export Manifests Circular No. 1/2024
Public Services Arrangements in times of Tropical Cyclone, Rainstorm Warnings and Extreme Conditions
This circular informs traders of the public services arrangements by the Trade and Industry Department when Tropical Cyclone, Rainstorm Warnings are issued by the Hong Kong Observatory and Extreme Conditions are announced by the Government.
Tropical Cyclone
Tropical Cyclone Warning Signal No. 1 or 3
2.When a No. 1 or 3 tropical cyclone warning signal is issued, public services provided by the Department will continue as normal.
Tropical Cyclone Warning Signal No. 8 or above
3.When a No. 8 or above tropical cyclone warning signal is issued, offices of the Department will not be opened and public services will be suspended. If the signal is replaced by a lower one or cancelled at or before 3:30 p.m. on working days (i.e. Monday to Friday), the Department will resume services within two hours when conditions (e.g. weather and traffic conditions, etc) permit.
4.If the tropical cyclone warning signal No. 8 or above is cancelled after 3:30 p.m. on working days (i.e. Monday to Friday), offices of the Department will remain closed and public services will remain suspended.
Rainstorm Warnings
Amber or Red Rainstorm Warning
5.When an Amber or Red Rainstorm Warning is in effect, public services provided by the Department will continue as normal.
Black Rainstorm Warning
6.If a Black Rainstorm Warning is issued during working hours, public services provided by the Department will continue as normal. However, officers with genuine need may be released, having regard to their personal circumstances, weather and traffic conditions, etc. As a result, individual services may be affected and traders may have to expect a longer waiting time for the provision of services.
7.If the Black Rainstorm Warning is issued before working hours, offices of the Department will not be opened and public services will be suspended. If the warning is subsequently replaced by a lower one or cancelled at or before 3:30 p.m. on working days (i.e. Monday to Friday), the Department will resume services within two hours when conditions (e.g. weather and traffic conditions, etc) permit.
8.If the Black Rainstorm Warning is issued before working hours and cancelled after 3:30 p.m. on working days (i.e. Monday to Friday), offices of the Department will remain closed and public services will remain suspended.
Extreme Conditions
9.If the Government announced "Extreme Conditions" due to inclement weather, offices of the Department will not be opened and public services will be suspended. If the conditions cease to exist at or before 3:30 p.m. on working days (i.e. Monday to Friday), the Department will resume services within two hours when conditions (e.g. weather and traffic conditions, etc) permit.
Others
10.The Department will resume services as early as possible after cancellation of the warning. However, it is possible that due to circumstances beyond the Department's anticipation and control, the provision of services might be affected such that Performance Pledge might not be met.
Enquiries
11.Enquiries relating to the above arrangements should be directed to 2398 5333.
(Traders please note that enquiry service will also be suspended when offices of the Department are closed under the aforesaid inclement weather. However, pre-recorded messages provided by the 24-hour interactive voice response system will continue to be available through the hotline No. 2392 2922. You may also visit our website at https://www.tid.gov.hk for information.)
Yours faithfully,
(Ms. Emily LAU)
for Director-General of Trade and Industry