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Trade and Industry Department The Government of the Hong Kong Special Administrative Region
Brand Hong Kong - Asia world city

24-hour hotline : 23 922 922

e-mail address :

Ref: TID GR/2-10/3/9

25 May 2022

Dear Sirs/Madams,

Notice to Exporters:

Series 1 (USA) No. 1/2022

Series 2 (EU) No. 1/2022

Series 3 (Countries other than USA & EU) No. 1/2022

Notice to Investors No. 1/2022

Certificate of Origin Circular No. 4/2022

Commercial Information Circular No. 419/2022

Hong Kong Registered Wine Exporters Registration Circular No. 1/2022

Mainland Cereals and Grain Flour Registration Circular No. 1/2022

Notice to Service Suppliers No. 1/2022

Powdered Formula Licensing Circular No. 1/2022

Rice Control Circular No. 1/2022

Rough Diamond Trader Registration Circular No. 3/2022

Textiles Trader Registration Circular No. 2/2022

Transhipment Cargo Exemption Scheme (TCES) Circular No. 1/2022

Import and Export Manifests Circular No. 1/2022

Opening of Integrated Customer Service Centre

This circular announces for general information that with a view to providing convenient and effective services to the trade, various public service counters of the Trade and Industry Department will be accommodated in the Integrated Customer Service Centre (the "Centre") with effect from 30 May 2022 (Monday).

Address: Room 1324,
13/F, Trade and Industry Tower,
3 Concorde Road, Kowloon City
(Kai Tak MTR Station Exit B)
Service Hours: Monday to Friday:8:45am - 12:30pm
1:30pm - 5:45pm
Saturday, Sunday & Public Holiday: Closed
Enquiry Telephone No: 2398 5333

2.The following counter services will be integrated into the Centre to faciliate the trade to receive face-to-face customer service under one roof.

  • Information Counter of Trade and Industry Department (1/F)
  • Rice Control Unit (13/F)^
  • Textiles Trader Registration Office (14/F)
    • Textiles Trader Registration
    • Registration for Local Importers of Mainland Cereals and Grain Flour^
    • Registration for Hong Kong Registered Wine Exporters
  • Factory Registration and Origin Certification Branch (14/F)

^Drop-in box services are available in the Centre.

3.For the following services, drop-in box services are available in the Centre but public service counters will continue to open on 16/F of the Trade and Industry Tower.

  • Rough Diamonds and Ozone Depleting Substances Licensing Unit (16/F)
  • Manifest Checking Unit (including Transhipment Cargo Exemption Scheme) (16/F)
  • Hong Kong Service Supplier and Hong Kong Investor Certification Section (16/F)

4.Please refer to Annex (pdf format) for details of the licensing, certification and registration services provided by the Centre.

Yours faithfully,

(Ms Emily LAU)
for Director-General of Trade and Industry