Enquiries and Comments By E-Mail By E-Mail to enquiry@tid.gov.hk In Writing By writing to the Departmental Customer Service Manager, Room 908, Trade and Industry Department Tower, 700 Nathan Road, Kowloon, Hong Kong. By Fax By Fax to Departmental Customer Service Manager at (852) 2787 7422. By Phone General Enquiries For enquiries about industries support or trade related matters, please contact the respective offices during office hours, or call our 24-Hour Enquiry Hotline at (852) 2392 2922. E- Services For enquiries about our E-Services, please contact the respective offices during office hours. Suggestions & Complaints  For suggestions or complaints about the services provided by the Department, please call the Departmental Customer Service Hotline at (852) 2398 5649* during office hours. (All written/verbal suggestions and complaints will be dealt with expeditiously. A substantive reply will be given within 30 calendar days as far as possible. For complicated cases requiring longer processing time, we would keep you informed of the progress.) Web Portal For assistance in browsing this website or using the email notification service, please call the Information Technology Management Section at (852) 2398 5316 during office hours.

* All telephone conversations on the enquiry hotlines of the Trade and Industry Department shall be recorded to ensure service quality. The recorded conversations will be kept for 90 days. Members of the public may request for conversations relevant to them recorded in 90 days on a CD, at a charge of $50 per CD. [go back] [back to top]

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Last Updated Date : 16 May 2012