Trade and Industry Department Telephone Numbers and Other TID websites

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Telephone Numbers and Other TID websites

Subject	Enquiry No.
24 -Hour General Enquiry Hotline	2392 2922
Email :enquiry@tid.gov.hk

Textiles Licensing Services

Customer Service Centre of the Textiles Licensing Branch	2398 5288* 2391 9067 (fax)
General Enquiries
Import and Export Licensing & Textiles Notifications	2398 5288*
Textiles Notifications	2398 5288*
Production Notification for Cut - and Sewn Garments	2398 5745*

SME Support Services

SME Funding Schemes	2398 5125* 2396 5067 (fax)
SME Loan Guarantee Scheme	2398 5129*
SME Export Marketing Fund	2398 5127*
SME Development Fund	2398 5128*
Support and Consultation Centre for SMEs (SUCCESS)	2398 5133* 2737 2377 (fax)

Mainland and Hong Kong Closer Economic Partnership Arrangement (CEPA)

General Enquiries	2398 5667*
Application for Certificate of Hong Kong Service Supplier (HKSS)	3403 6428*
CEPA Rules of Origin, CO(CEPA) and Factory Registration	3403 6432* 2398 5531*
Customer Service Centre of HKSS Certification Section	3403 6428*

Electronic Services

Ge-TS Services

Electronic Service Registration

8109 1820

Tradelink Services

Customer Service Hotline	2917 8888
Electronic Service Registration	2599 1700
Service Centre	2399 0430

Department's Electronic Services Support Hotline

Technical issues on use of functions of Comprehensive Licence Account (CLA)
Technical issues on use of functions of User Login Account (ULA)
Completion of web application form of Comprehensive Licence

2398 5643*

2398 5643*

23985643*

Registration and Certificate Services

Textiles Trader Registration	2398 5512* 2394 6485 (fax)
Factory Registration (FR)	2398 5531* 2398 5512* 2787 6048 (fax)
Local Subcontracting Arrangement (LSA)	2398 5531* 2787 6048 (fax)
Outward Processing Arrangement (OPA) Registration	2398 5531* 2787 6048 (fax)
Other Services Relating to OPA	2398 5533* 2787 6048 (fax)
CO(CEPA)	3403 6432* 2787 6048 (fax)
Certificate of Origin	2398 5545* 2396 9899 (fax)
Generalised System of Preferences (GSP) - Certificate of Origin Form A	2398 5545* 2396 9899 (fax)

Non-Textiles Licensing and Other Services

Non - Textiles Import and Export Licensing

Strategic Commodities (Classification)	2398 5587* 2396 3070 (fax)
(Licensing)	2398 5575* 2396 3070 (fax)
Rice	2398 5570*
Rough Diamond	2398 5557*
Ozone Depleting Substances	2398 5560*

Import and Export Manifests	2398 5565*
	2398 3747 (fax)

Transhipment Cargo Exemption Scheme

2398 5565*

Mainland Cereals & Grain Flour : Registration Arrangement for Local Importers

2398 5733*
2309 7744 (fax)

Implementation of Trade-Related United Nations Sanctions

2398 5560*

Commercial Relations

Overseas Tariffs and Import Regulations

Americas	2398 5405* 2398 9973 (fax)
Europe, Africa and Middle East	2398 5354* 2789 9761 (fax)
The Mainland of China	2398 5676* 2398 9973 (fax)
Asia (except the Mainland of China & Middle East), Australia and Oceania	2398 5594* 2787 7799 (fax)

Matters on World Trade Organization (WTO)

2398 5399*

Matters on Asia-Pacific Economic Cooperation (APEC)

2398 5449*

Matters on Pacific Economic Cooperation Council (PECC)

2398 5449*

Other General Services

	2787 7422 (fax)
Main Exchange	2398 5333*
Sale of Licence/Certification Forms	2398 5325*
Cash Payment of License Fee	2398 5325*

Other TID Websites

Support and Consultation Centre for SMEs (SUCCESS) Website : http://www.success.tid.gov.hk Email: success@tid.gov.hk	2398 5133*
SME Funding Scheme Website : http://www.smefund.tid.gov.hk	2398 5125*
Strategic Commodities Control System Website : http://www.stc.tid.gov.hk Email: stc@tid.gov.hk	2398 5575*
The Chemical Weapons (Convention) Ordinance Website Website : http://www.cwc.tid.gov.hk Email: stc@tid.gov.hk	2398 5575*
Fashion Industry in Hong Kong Website: www.fashion.tid.gov.hk E-mail: fashion@tid.gov.hk	2398 5682

* With effect from 28 April 2008, all telephone conversations on the enquiry hotlines of the Trade and Industry Department shall be recorded to ensure service quality. The recorded conversations will be kept for 90 days. Members of the public may request for conversations relevant to them recorded in 90 days on a CD, at a charge of $50 per CD.

Last revision date: 27 June 2008