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Contact us and Suggestion Box
| By E-Mail |
By E-Mail to enquiry@tid.gov.hk
(To facilitate the reply to be made to your e-mail, please ensure that your e-mail address has been properly entered on your messages sent to us.) |
| In Writing |
By writing to the Departmental Customer Services Manager, Room 908, Trade and Industry Department Tower, 700 Nathan Road, Kowloon, Hong Kong. |
| By Fax |
By Fax to Departmental Customer Services Manager at (852) 2787 7422. |
| By Phone |
General Enquiries |
For enquiries about industrial support or trade related matters, please contact the respective offices during office hours, or call our 24-Hour Enquiry Hotline at (852) 2392 2922. |
| E- Services |
For enquiries about our E-Services, please contact the respective offices during office hours. |
| Complaints & Suggestions |
For suggestions or complaints about the services provided by the Department, please call (852) 2398 5649* during office hours. |
| Web Portal |
For assistance in browsing this website or using the email notification service, please call the Information Technology Management Section at (852) 2398 5316 during office hours. | |
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* With effect from 28 April 2008, all telephone conversations on the enquiry hotlines of the Trade and Industry Department shall be recorded to ensure service quality. The recorded conversations will be kept for 90 days. Members of the public may request for conversations relevant to them recorded in 90 days on a CD, at a charge of $50 per CD.
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