Trade and Industry Department Five-day Week

	About Us

Five-day week in the Government

Major Service Hours of the Department
( with effect from 1 July 2006 )

Office	Services and Enquiry Number	Service Hours
Customer Service Centre and Central Registration Office of the Textiles Licensing Branch	Customer Service Centre Licensing services for the import and export of textiles, Textiles Notifications, Production Notifications for Cut-and-sewn Garments (Tel : 2398 5288) Central Registration Office Application for and renewal of Textiles Trader Registration and Factory Registration (Tel : 2398 5512)	Monday & Friday 8:30 am - 12:30 pm & 1:30 pm - 5:45 pm Tuesday, Wednesday & Thursday 8:45 am - 12:30 pm & 1:30 pm - 5:30 pm
Funding Schemes Section	SME Funding Schemes (Tel : 2398 5125*)	Monday to Friday 8:45 am - 12:30 pm & 1:30 pm - 6:00 pm
Support and Consultation Centre for SMEs (SUCCESS)	Free business information and consultation services for SMEs (Tel : 2398 5133*)	Monday to Friday 8:45 am - 6:00 pm
Customer Service Centre of HKSS Certification Section	Application for Certificate of Hong Kong Service Supplier (HKSS) (Tel : 3403 6428*)	Monday & Friday 8:30 am - 12:30 pm & 1:30 pm - 5:45 pm Tuesday, Wednesday & Thursday 8:45 am - 12:30 pm & 1:30 pm - 5:45 pm
Strategic Trade Controls Branch	Classification and licensing services for strategic commodities (Tel : 2398 5587* or 2398 5575*)	Monday & Friday 8:30 am - 12:30 pm & 1:30 pm - 5:45 pm Tuesday, Wednesday & Thursday 8:45 am - 12:30 pm & 1:30 pm - 5:30 pm
Rice Control Unit	Licensing services relating to the Rice Control Scheme (Tel : 2398 5570*)	Monday to Friday 8:45 am - 12:30 pm & 1:30 pm - 5:45 pm
Non-textiles Licensing Unit	Rough Diamonds (Tel : 2398 5557) Licensing services for Ozone Depleting Substances (Tel : 2398 5560)	Monday to Friday 8:45 am - 12:30 pm & 1:30 pm - 5:45 pm
Manifest Checking Unit	Import and export manifests (Tel : 2398 5565*)	Monday to Friday 8:45 am - 12:30 pm & 1:30 pm - 6:00 pm
Collection and Form Sale Office	Form sale and collection services (Tel : 2398 5325*)	Monday & Friday 8:45 am - 12:30 pm & 1:45 pm - 5:45 pm Tuesday, Wednesday & Thursday 9:00 am - 12:30 pm & 1:45 pm - 5:45 pm
Information Counter	General Enquiries (Tel : 2398 5333*)	Monday to Friday 8:30 am - 12:30 pm & 1:30 pm - 5:45 pm

* With effect from 28 April 2008, all telephone conversations on the enquiry hotlines of the Trade and Industry Department shall be recorded to ensure service quality. The recorded conversations will be kept for 90 days. Members of the public may request for conversations relevant to them recorded in 90 days on a CD, at a charge of $50 per CD.

For enquiries, please contact -

24-Hour Enquiry Hotline (tel: 2392 2922, fax: 2789 2491, or email: enquiry@tid.gov.hk); or
1823 Citizen's Easy Link (tel: 1823, fax: 2760 1823, email: tellme@1823.gov.hk, or on-line form: http://www.1823.gov.hk/form-enquiry.htm).

Please visit the central website on "Five-day week in the Government" at http://www.gov.hk/info/5day/ for more information.

Last revision date: 23 May 2008